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Refund policy

We want you to be happy with your purchase. For this reason, we strongly recommend ordering a wallpaper, wallcovering, or fabric swatch before placing your order. Colors can look different in your space than they do on a computer monitor or phone screen, and the opacity and weight of a fabric can be difficult to convey in a photo. Seeing the material in person is the best way to confirm that it is right for your project. If you live in the Chicago area, please contact the showroom. We may have a sample of the wallcovering or fabric you are considering, and if we do, you may be able to borrow it for a few days to view it in your home.

General Information About Returns

Many of our vendors only accept returns for damaged or defective goods. If a vendor accepts returns for other reasons, most will impose a 25% to 30% restocking fee once goods leave their warehouse. Some vendors also have minimum product return requirements. If you change your mind, or would like to return part or all of your order, please contact us before returning the goods. If the goods are eligible for return, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. You MUST contact us within 20 days of receiving the goods so we have time to obtain an RMA from the vendor. You will be responsible for any shipping costs associated with the returned goods.

From time to time, products are damaged during shipment. Please inspect your order as soon as you receive it. If possible, note any obvious damage to the packaging on the freight company's paperwork before signing for the goods. Contact us immediately to report any damage. We will need photographs of the damage so that we can file a claim with the vendor.

Please DO NOT send goods back before obtaining a Return Merchandise Authorization (RMA) number and shipping instructions from us. We cannot accept goods returned without an RMA.

Damaged, defective or inaccurate goods must be reported to us within 20 days of receipt of goods to qualify for a replacement.

Note

If you live in Chicago and are not comfortable taking responsibility for checking in your orders, you are welcome to ship them to our showroom instead. We will check in your order for you and contact you to arrange a pickup time.

Please refer to the additional guidelines below for specific product categories.

Wallpaper / Wallcoverings

Inspect Goods For Accuracy

Upon receiving your order, please inspect your wallpaper or wallcovering for accuracy.

You will need to check:

  • Correct color and pattern
  • Correct number of rolls*
  • Ensure all rolls are from the same batch number

Please notify us immediately if you have received inaccurate goods so that we can arrange for these goods to be returned to our vendor, and the correct goods to be dispatched to you.

*Please note that some American wallpaper companies that offer silk-screened products may ship rolls as continuous rolls. For example, an order of 4 rolls may arrive as 2 double rolls, or as 1 triple roll and 1 single roll.

Reporting Defective Wallpaper

After installing the first three drops, your installer should inspect the installed goods and confirm that they are correct before proceeding with the rest of the installation. If your installer suspects a defect during installation, please notify us immediately and stop installation. We will require photos of the defect and will provide you with an RMA and shipping instructions so that the remaining defective product can be returned and replaced. Our vendors are not responsible for replacing more than 3 drops of wallpaper that have been installed.

Damaged, defective or inaccurate goods must be reported to us within 20 days of receipt of goods to qualify for a replacement or refund.

Window Treatments

All of our window treatments are made to order and are therefore not returnable. Upon receiving your order, please inspect your window treatment for accuracy.

You will need to check:

  • Accurate fabric/color
  • Panel style
  • Drapery size

Please notify us immediately if you have received inaccurate goods so that we can arrange for them to be returned to our vendor and for the correct goods to be dispatched to you. If there is a fabrication issue with your drapery panels, the vendor will determine whether new panels need to be made or whether the panels received can be modified. Please DO NOT send goods back before obtaining a Return Merchandise Authorization (RMA) number and shipping instructions from us. We cannot accept goods returned without an RMA.

Hardware Orders

All hardware orders are cut and/or assembled to order, and are therefore not returnable. If you are unsure about the finish you would like, finish sample kits are available for purchase. They can also be viewed at our Chicago showroom.

Upon receipt, you will need to check:

  • Hardware style
  • Finish
  • Length

Please notify us immediately if you have received inaccurate goods so that we can arrange for them to be returned to our vendor and for the correct goods to be dispatched to you. Please DO NOT send goods back before obtaining a Return Merchandise Authorization (RMA) number and shipping instructions from us. We cannot accept goods returned without an RMA.

Fabric Orders

Please inspect your fabric for accuracy and defects prior to cutting the fabric. Claims can only be made on goods that are intact.